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VENUSAesthetics & Laser

Legal

Cancellation policy

Last updated 5 September 2026

We are a small clinic with two practitioners, and a missed appointment is a slot another client could have had. This policy sets out what we ask of you, and what we ask of ourselves.

Cancelling or moving an appointment

Please give us at least 24 hours' notice by phone or WhatsApp. With that notice you can cancel or move an appointment as often as you need, free of charge.

Late cancellations and missed appointments

If you cancel with less than 24 hours' notice, or do not attend, we may ask for a fee of up to 50% of the treatment price before booking your next appointment, and any deposit paid is not refunded. Arriving more than 15 minutes late may mean we cannot carry out the treatment safely in the time left; where that happens it counts as a missed appointment. We understand that emergencies happen — tell us, and we will be reasonable.

Deposits

For some longer treatments we may ask for a deposit when we confirm the booking. It is deducted from the price on the day and refunded in full if you cancel with the notice above.

If we have to cancel

Occasionally a practitioner is unwell or the clinic has to close. If we cancel, we will tell you as early as we can, offer you the next available time with the same practitioner, and refund any deposit in full if the new time does not suit you.